Our Privacy Policy

Who we are

Our website address is: https://www.meltingmomentsofmadness.co.uk.

What personal data we collect and why we collect it

When you enter our website here at Melting Moments of Madness we do collect some personal information which may include your name, email address, personal account preferences, transactional data such as your purchase informaation, and technical data, such as information about cookies.

You should also note that we may also retain sensitive personal data you have given us such as data concerning your health.

By entering our website here at Melting Moments of Madness you give consent for us to hold relevant information whan necessary.

Personal data is not just collected by customer user interactions with Melting Moments of Madness.  Personal data may also be generated from other tecnical processes such as registered users, contact forms, comments, cookies, analytics, and also thrid-party embeds.


When visitors leave comments on our site, here at Meltinging Moments of Madness, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to our website can download and extract any location data from images on the website.  although all our media is copyrighted and noone should be downloading our pictures without written consent for Melting Moments of Madness.

Contact forms

Once you submit a contact form here at Melting Moments of Madness we do retain information for up to 3 years for customer service purposes, but we would like to reassure you that we do not use any information submitted to pass on your information to marketing thrid-party organisations, we only retain your information for our records only.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.  Therse are for pur records only here at Melting Moments of Madness.

What do we use your information for?

Any information we collect from you may be used in one of the following ways:

  • To process transactions; Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails; The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Who we share your data with


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.


We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

YITH Plugins

YITH Woocommerce Wishlist What we collect and store

When you visit our website here at Melting Moments of Madness, we’ll track

  • products which you have added to your wishlist.  We will use this information to show you and other users your favourite products, and to create targeted email campaigns.
  • Wishlists you have created: we’ll keep track of the wishlists you create and make them visible to store staff.

We will also use cookies to keep track of wishlist contents while you’re browsing our site.

Who on our team has access

Members of our team have access to the information you provide us with. For example, both Administrators and Shop Managers can access:

  • Wishlist details, such as products added, date of addition, name and privacy settings of your wishlists

Our team members have access to this information to offer you better deals for the products you love.

Melting Moment of Madness does not share any personal data with anyone else.

How do we protect your information and data?

Here at Melting Moments of Madness we maintain the safety of your personal information, when you place an order on our website, by implementing a variety of security measures. We offer a safe and secure server when it comes to payment through Paypal. Any sensitive credit information is transmitted through via a Secure Socket Layer technology, which is encrypted into our secure Paypal gateway provider.  Our Paypal database is only accessible to the limited authorized personel with special access rights to such sensitive information, such personel are required to keep all information accessed confidential.

Once your order has been processed, each transaction private sensitive information will not be stored on our website. (i.e. financial info, credit cards etc)  However, we do store information relating direct to your order details on our website.  This includes your full name, delivery address, telephone number, email address and of course your order details. This is for future reference and may be used to improve user experieince in the future.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser, if you allow cookies on your computer) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart and to maintain your user registration details.

Cookie Policy

We use cookies to improve the performance of our web site and enhance your user experience. We do this by storing cookies on your computer with details of your shopping cart contents and delivery details. By using this web site, you consent to the use of cookies. You can of course block cookies on your computer. Please refer to your computer operator instructions or visit http://www.allaboutcookies.org./ for details on how to block cookies on your computer. We do not intentionally allow any other cookies to be used. Only those that are system generated to enhance your user experience of our site are permitted.


Your Consent

By using our site, you consent to our websites privacy policy.


We use Google Analytics on our website to create a better user experience.  Google Analytics collects data to enable us to do this.  To find out more  information about how Google Analytics collects and processes that data please see the Privacy Disclosures Policy links below.

By default wordpress does not collect any analytics data.  However, our webhost may collect some anomynous analytics data which can only be accessed by only persons who have access to our host account.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.6y

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

Will be updated very soon

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Disclosing information to outside parties?

We do not and would not trade, sell or transfer your personal information to outside parties.  Although this does not include our trusted third parties relating to the assistance of operating our website. This information is confidential and only used in relation to servicing you as a customer and conducting our business.  We may release your information in compliance with the law when we believe necessary, our safety, to protect ours or others rights or to enforce our site policies.

We guarentee no personal information will be shared with third parties for marketing, advetising or other uses.

Changes to our Privacy Policy

Any changes to our privacy policy will be updated and those changes will be posted on to this page.
This policy was last modified on 04/04/2020.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Email: [email protected] or [email protected]
Tel: 07761 081189